How long does it take to process an order?

We ship all orders within 1–3 business days, unless otherwise specified on the product page. Once your order ships, you’ll receive a confirmation email with tracking details. Please note that some items may ship separately, depending on their origin, which may result in multiple packages. To avoid delays or delivery issues, please ensure that your shipping address is entered correctly at checkout, as we cannot make changes once the order is placed. If an incorrect address is used and the order hasn’t shipped, we can cancel and refund the order so it can be resubmitted with the correct information. If the order has already shipped, you will need to contact the shipping carrier directly to attempt a redirection. The Family Isle is not responsible for packages delivered to an incorrect address provided at checkout.  

What is your return and refund policy?

Please visit our Refund Policy page for information on returns and refunds. 

Do you offer international shipping?

We do not offer international shipping at this time. 

How can I track my order?

Once an order is processed for shipping, you will receive an email with tracking information. The order can also be tracked in your account under orders.

What should I do if I receive a damaged or incorrect item?

Please visit our Refund Policy page for information on returns and refunds.